Policies

Appointment Time

Please arrive 15 minutes prior to your appointment to update your spa profile and to fill out required information. In consideration of other clients, late arrivals cannot receive an extension on scheduled service times and the full service fee will apply.

Late for Appointment

In the event that you will be 15min or more late for your appointment, it will need to be rescheduled or modified at the discretion of your service provider as to limit disruption to other client services and staff.

Cancellation Policy

  • A credit card number or $50 deposit is required to secure all appointment date and times.
  • Please be aware that 24-hours’ notice is required to cancel any spa or clinic service. If a cancellation is not within this timeframe or the client does not show up for a confirmed appointment, a $50 fee will be charged to the credit card number provided or the deposit will be forfeited.
  • 48-hour notice is required for all appointments with Dr. Hollis. If a cancellation is not within this timeframe or if the client does not show up for a confirmed appointment, a $100 fee will be charged to the credit card number provided.

Consultations

  • Initial consultations are complimentary; we do require a credit card to secure the date and time. In the event of a no show a $50 fee will be charged to the card provided.
  • All medical/surgical consultations with Dr. Hollis are subject to a $100 fee. Subsequent medical/surgical consultations are subject to a $50 fee.

Non-Refundable Policy

Gift cards, retail product and treatment packages are non-refundable.

Considerations

Please respect the right to privacy and quiet of other spa clients. For your maximum pleasure and in consideration of other spa clients, it is recommended that small children do not accompany you on your spa visit. Cell phones and pagers must be turned off or set to silent upon entering the spa.

Please understand…

On occasion, and due to unforeseen scheduling circumstances, Derma Spa may have no choice but to reschedule your previously booked appointment(s). Please be assured that on such occasions we have exhausted all other options. We will do our very best to accommodate your needs at your earliest convenience.